Took my money, placed my order on hold and then **** to me

I placed an order yesterday morning online and chose to collect it in store. The items were on promotion so after I placed my order, I decided to place another order as I needed some more. I completed payment and received an email with my invoice and later in the day I received an sms saying my order was being processed and would be ready to collect the next day. I got a call from the store today telling me that my order has been put on hold by head office and once they have more information from head office they will let me know and then she proceeds to tell me that this is just the standard procedure that head office does on orders. This is a lie since I always place orders online to collect in store and it is always ready to collect the next day. I would have appreciated being told the truth as to why my order is on hold and I would understand if they had made an error with the pricing however, I was **** to and my money was taken and now I don’t even know if I’m getting my order or not. I have screenshots of the price, the promotion, my invoice and payment and if I am not going to be receiving my order which I paid for, I will be taking this up with the ombudsman.