Time to renegogiate that SLA with RAM couriers

It pains me to bring to your attention the appalling treatment that I received from one of the RAM drivers (who deliver on your behalf) today.

Vehicle registration DG09XLGP Ford Transit arrived at my premises today to deliver a package that I had ordered from Dischem.

Being a home with family members suffering from serious co-morbidities, we made the decision 9 months ago, to protect our family as much as we could from COVID. We put up a notice on our front door informing all couriers, etc that we would not be signing for any goods delivered to our home. To date our notice and our wishes have been respected by everyone else except this particular man that delivered the goods today. Mr X refused to hand over my parcel until such time as I used his pen and signed for the goods.

When I explained our predicament and asked if he had read the sign he simply said yes he had and that he would then be unable to deliver my goods and started walking away. I argued with him and told him that he was being ridiculous. I then became angry that I was forced to sign the document. Then once I signed it he said simply you didn’t sign it in the correct place and then proceeded to walk away and put the goods back into the vehicle. I then at that point gave up and said fine I will sign on the dotted line, then once again he said sorry you didn’t write your name so I still cannot deliver your goods and once again proceeded to walk away with my goods.

You can imagine at this point that I completely lost my cool and called him a “poephol”, which I am not proud of buy he antagonised me over something so simple…..

Why has RAM not invested in technology that doesn’t require a customer signature like PNP, Woolies, Raw Nutrition and countless of other courier companies that have delivered to my door over the last 9 months.

Why were my wishes respected by a previous RAM delivery guy but not this one?

This whole experience has left me feeling disgusted and quite frankly not about to order from Dischem anytime soon if they only use RAM. In future I will also prevent RAM from delivering to our home and will not tolerate this type of behaviour from any company that doesn’t respect our family’s wishes.

I called RAM today on ***, spoke to at least 4 customer service agents, I informed every one of them that I wanted to speak to the manager – I was then eventually told by Buhle, Kayla and Ruth that the manager Marlin, would return my call in 20minutes. I made the call at 1pm – it’s now 9:40pm and still no call ?