The worst horrible service at Dischem Bedford Centre and Eastgate Mall under Store Manager Carla

Good day,

I have a complaint against Dis-Chem in Eastgate Shoppinh Centre. Particularly with the store Manager Carla. She used to be a Manager in Dis-Chem at Bedford Centre,in Bedfordview Jhb Gauteng. Few years ago when they opened Dis-Chem at Bedford Centre in Bedfordview,she was the store manager. The incident was regarding an item that I bought in Dis-Chem Meadowdale. I was returning the Item because it was not a suitable for that purpose. The teller called her to Authorize the refund,she refused her reason was that I have to return it where I bought it from which was Meadowdale. My question was why?she said she doesn’t take an item that was bought from another store. I asked her since when?because even before they opened that Dis-Chem I used to do it. Maybe buy an item at The Glen Shopping Centre,if I need an exchange or refund I would go to Meadowdale and they would gladly refund me,with no complaints or whatsoever. She said it’s in the Store Policy of which the store didn’t have except the slip. And at the slip there’s no such, I left the item at the store. I was so furious, it showed me that she is ***********,she doesn’t value customer satisfaction, no integrity,she thinks she owns the brand Dis-Chem. As far as I know she is representing the Brand, but she abused her position in a wrong way,forgetting that I know what I am talking about. Where I work,Integrity,customer satisfaction,Ubuntu,Customer Values the list goes on. She failed to show me a board that all other Dis-Chem had, about the refund procedure. And that according to me is unacceptable. I told her she can keep the item and my money that’s fine. I will go to Meadowdale where they know how to treat a customer. The 2nd Incident was on the 2nd of August. 30th of July I bought some items at Dis-Chem Eastgate Shopping Centre in Bedfordview. Then on the 2nd of August I went to exchange one item,and buy other items. I went to the customer service desk as usual,she took me to refund till. When I got there before we completed the exchange,I said can I please get a cash refund. I am in need of that cash and I going to Eatern Cape where there’s no Dis-Chem. Portia Mntambo the refund teller told me she’s giving me a voucher difference after exchanging 3 Bionike Triderm Items. I said to Portia can I get a cash refund instead of refunding it to my card. Because I need cash now and the card refund takes about 3 weeks to get my refund. I know it because I have done it before,several times. At Eastgate they used to give me cash if I explain to them why,but that time it was before Carla became a Sore Manager in Eastgate Makl. When Portia called her,I immediately recognized her face because she is full on nonsense and she apartheid,I know so because in Bedford Centre everyone was complaining about her. People including left Dis-Chem Bedford center because of stinky attitude and ******. She came to the till and I explained to her what is happening,she told me with attitude that in this store we don’t do that. My answer was I remember you very well from Bedford Centre with your attitude and ******,now you here this is not your store. You are an employee like others ,you just have a title for authorization as a store manager to oversee things. But you abusing your authority. We argued until I said,this attitude of your will made hate Dis-Chem Eastgate Mall. So said hence you saying I purchased with a debit card,the refund should be done the way it was done when I was purchasing the Items. I said it’s fine but I will take the matter into her superiors or if they side with her. I will take the matter to the Ombudsman. Today I still have not received my refund,after what she said that I bought with a card,I will be refunded to my card. When I called. Dis-Chem in Eastgate Mall. Only to find out that Portia the lady who help me on the 2nd Aug did a voucher. I asked why did you create a voucher,after your Manager told me in my eyes,that I used my card to purchase. I will get my refund in my card,the same way I did during my last transaction. I did not request for a voucher, your manager was talking in front of you. What made me so furious is that, she denied she said she told about the voucher. Would I be asking if I knew. Unfortunately Carla the Manager was not there today when I called to make follow up. The Assistant Manager said unfortunately there’s nothing they can do like really. The voucher has been created, you requested a voucher?all I need is my refund to my card as Carla sad so or Dis-Chem policy stated that or stipulated that.

So I am writing this email for Ombudsman to stand for my rights and get what’s rightfully belong to me. I want my refund to be refunded to my bank card. You are my hope to stop this from happening. I don’t care how do they do it, but I want my refund amount to be refunded to my card as per Dis-Chem Rules.

Kindly regards, Fezeka Good day,

I have a complaint against Dis-Chem in Eastgate Shoppinh Centre. Particularly with the store Manager Carla. She used to be a Manager in Dis-Chem at Bedford Centre,in Bedfordview Jhb Gauteng. Few years ago when they opened Dis-Chem at Bedford Centre in Bedfordview,she was the store manager. The incident was regarding an item that I bought in Dis-Chem Meadowdale. I was returning the Item because it was not a suitable for that purpose. The teller called her to Authorize the refund,she refused her reason was that I have to return it where I bought it from which was Meadowdale. My question was why?she said she doesn’t take an item that was bought from another store. I asked her since when?because even before they opened that Dis-Chem I used to do it. Maybe buy an item at The Glen Shopping Centre,if I need an exchange or refund I would go to Meadowdale and they would gladly refund me,with no complaints or whatsoever. She said it’s in the Store Policy of which the store didn’t have except the slip. And at the slip there’s no such, I left the item at the store. I was so furious, it showed me that she is ***********,she doesn’t value customer satisfaction, no integrity,she thinks she owns the brand Dis-Chem. As far as I know she is representing the Brand, but she abused her position in a wrong way,forgetting that I know what I am talking about. Where I work,Integrity,customer satisfaction,Ubuntu,Customer Values the list goes on. She failed to show me a board that all other Dis-Chem had, about the refund procedure. And that according to me is unacceptable. I told her she can keep the item and my money that’s fine. I will go to Meadowdale where they know how to treat a customer. The 2nd Incident was on the 2nd of August. 30th of July I bought some items at Dis-Chem Eastgate Shopping Centre in Bedfordview. Then on the 2nd of August I went to exchange one item,and buy other items. I went to the customer service desk as usual,she took me to refund till. When I got there before we completed the exchange,I said can I please get a cash refund. I am in need of that cash and I going to Eatern Cape where there’s no Dis-Chem. Portia Mntambo the refund teller told me she’s giving me a voucher difference after exchanging 3 Bionike Triderm Items. I said to Portia can I get a cash refund instead of refunding it to my card. Because I need cash now and the card refund takes about 3 weeks to get my refund. I know it because I have done it before,several times. At Eastgate they used to give me cash if I explain to them why,but that time it was before Carla became a Sore Manager in Eastgate Makl. When Portia called her,I immediately recognized her face because she is full on nonsense and she apartheid,I know so because in Bedford Centre everyone was complaining about her. People including left Dis-Chem Bedford center because of stinky attitude and ******. She came to the till and I explained to her what is happening,she told me with attitude that in this store we don’t do that. My answer was I remember you very well from Bedford Centre with your attitude and ******,now you here this is not your store. You are an employee like others ,you just have a title for authorization as a store manager to oversee things. But you abusing your authority. We argued until I said,this attitude of your will made hate Dis-Chem Eastgate Mall. So said hence you saying I purchased with a debit card,the refund should be done the way it was done when I was purchasing the Items. I said it’s fine but I will take the matter into her superiors or if they side with her. I will take the matter to the Ombudsman. Today I still have not received my refund,after what she said that I bought with a card,I will be refunded to my card. When I called. Dis-Chem in Eastgate Mall. Only to find out that Portia the lady who help me on the 2nd Aug did a voucher. I asked why did you create a voucher,after your Manager told me in my eyes,that I used my card to purchase. I will get my refund in my card,the same way I did during my last transaction. I did not request for a voucher, your manager was talking in front of you. What made me so furious is that, she denied she said she told about the voucher. Would I be asking if I knew. Unfortunately Carla the Manager was not there today when I called to make follow up. The Assistant Manager said unfortunately there’s nothing they can do like really. The voucher has been created, you requested a voucher?all I need is my refund to my card as Carla sad so or Dis-Chem policy stated that or stipulated that.

So I am writing this email for Ombudsman to stand for my rights and get what’s rightfully belong to me. I want my refund to be refunded to my bank card. You are my hope to stop this from happening. I don’t care how do they do it, but I want my refund amount to be refunded to my card as per Dis-Chem Rules.

Regards, Fezeka Sogoni ***