The incompetence at Dischem Randridge is unmatched!

Went to Dischem Randridge Mall 7 Oct 2019 and was assisted by a R. Kruge. I had a repeat script that he was loading onto they system and I asked him to make sure that it was centralized so that I may refill at any Dischem. Went to Dischem Wilgeheuwel on the 28 October 2019 to refill. Not only was there no refill on the system, but there was no record of me being there on the 7 Oct 19. I was then asked to go home n fetch the container and come back the following day as the store was closing. Returned on the 29 Oct 19, using the container, they were able to find the script, but not the profile it was loaded under, it seemed there were numerous profiles made under my name. So they still could not give me the refill. Mr Kruge was then asked to come to the phone to assist, but he was too busy to fixed the mess he made. So needless to say after 2 days I am still without my refill, and no the matter has not been resolved... so guess who has the pleasure of going to Dischem a third time ???? Because wow!!!! It’s not like I have anything better to do with my time