Terrible with no care in the world service

Today is the 10th of August and I still don’t have my order yet that I placed on the 1st of August despite the calling I did to their *********** customer care.

I cannot express how disappointed and angry I am as I am still awaiting my order that has my baby’s essentials that I could have bought in store if only I had known I would be facing such an ordeal. On the 4th of August I called their customer care and spoke to Thandi who said she will call the store and give me feedback, of which she did and told me I will be receiving my order that day but nothing was delivered to me. The next day which was a Saturday I tried calling the store Pretoria Olymus but the calls were not answered. Fine on Monday the seventh I called again and I was told there are items missing in my order so they trying to find them for me, so I asked the lady why was my order placed in Pretoria when I am in the Eastrand in the first place the helpful lady said she will try and help me with re-routing my order. Alright fine, next thing I call her she says the head office is giving her trouble to re route so now I decide to call the head office to get my order re routed to my nearest dischem and I managed to do it. Cool now it’s Tuesday the 8th I call the store where my order is now being processed got the lady who works with online she promised me that my order will be delivered to me on that day and I should not worry, so I thanked but little did I know it’s another empty promise.

As I am writing this I will have to call again Dis-Chem for the tenth time probably to ask them where is my order as I have been waiting for 9 days and I might have to use my own money to go and purchase the products that I had purchased from them.

Dischem needs to stick to their estimated delivery time and learn to freaken communicate with their customers.