Terrible online service.

Dear Dischem Customer Service,

I am writing to express my disappointment with my recent online shopping experience with Dischem. I placed an order online and did not receive one of the items I purchased. When I called to inquire about the missing item, I was informed that it was out of stock, yet it was still listed as available online. As a result, I was issued with a store credit.

However, I am unsure what to do with this online store credit since the primary reason I ordered the item online was that it was unavailable in stores. The inconvenience this has caused is frustrating.

Additionally, the shampoo I purchased was leaking when it arrived. When I contacted your customer service team to report the issue, I was told that I needed to exchange it at my nearest Dischem store. This response is confusing and unacceptable—if I could have obtained the item in-store, I would not have ordered it online in the first place.

Moreover, the call center personnel I interacted with were rude and unhelpful, adding to my dissatisfaction with this entire experience. I would like this matter resolved promptly and expect a better level of customer service from a company of Dischem's standing.

Please advise on how you plan to address these issues.

Thank you for your attention to this matter