Tardiness and Incompetence on the part of Dischem North Boksburg Clinic

This is an official complaint with regards to the incompetence and poor clinic management of the Dischem Boksburg North Clinic. I use this clinic quite often and never had a bad experience but Saturday, 3 March, was absolutely unacceptable. One of your nurses Pontsho called in sick which apparently required the clinic to call in a locum and left them understaffed.

But on a day such as Saturday which works purely by appointment it’s absolutely ridiculous for me who had a 13:30 appointment to be sitting waiting for a 11:40, 12:00 and 12:30 appointment to be attended to in my appointment time all because the clinic management failed to accurately account for the number of nurses it requires to service the patients that they have accepted appointments for. Additionally, the store manager couldn't even be bothered to come out of his office to explain why they don't have contingencies in place instead he sent the pharmacy manager who was condescending, uninterested and smirked at every question posed.

Now kindly explain to me how when you have the numbers in front of you, you fail to put in measures to accurately account for unfortunate events as one of the nurses being sick. I mean it is no fault of the nurse who had to tend to infants and adults all by her lonesome with no one even manning the reception area. The poor lady had to play both receptionist and nurse all at the same time. In all fairness the unfortunate wait was no fault of the nurse but rather of management that I effectively wasted my whole day in that waiting area when I was meant to go in for a 5-8 min injection max and go on with the rest of my day. The worst part was seeing moms sitting embarrassed because they little ones were getting restless due to the unfortunate wait, which they had no reason to be anyone who's been around a baby knows they dread doctors/nurse appointments and if the wait is indeed too long they get restless and tired. I really felt bad for those moms being inconvenienced in that manner.

This tardiness and coupled with the no concern by instore management is also unacceptable. To make it even funnier both Jacque De Villers (the manager who couldn't be bothered to leave his office) and Lizelle Fourie weren't to bothered to respond to my email regarding the incident.

To end the day off I was even overcharged, put luckily I picked up before paying and they changed it which also took a tad too long cause they pricing and systems were not communicating with each other.