Subject: Disappointed with Recent Service Experience

Dear Dischem,

Well done, Dischem. You’ve managed to disappoint me yet again by hiring consultants who seem to do more harm than good for your business.

I uploaded three scripts for myself, my mom, and my dad. I have full consent and handle all the necessary admin for my parents. However, today your consultant decided that it was the right time to frustrate me by saying she couldn’t assist because she needed direct consent from my parents. This is despite the fact that I have been handling everything on their behalf.

It’s incredibly frustrating, and honestly, it’s left me seriously reconsidering my loyalty to your business. If this is the kind of service I can expect going forward, I’ll be moving my prescriptions to another provider.

Really disappointed in the level of service and professionalism today.

Sincerely,