AS
AUDREY S

1 reviews | Active since Mar 2011

31 Dec 2015, 08:19

Store Management lacks Customer Service / Complain

I am so disgusted with the service that i received from your store yesterday, I wantd to purchase an epilator which was marked on the shelf as R449 - when the cashier scanned the product it scanned as R929 the cashier then went to check the item and brought the pricing barcode with the price of R449 - She then called Sonbre - who by the way didnt even greet her body language was disgusting and quite obvious that she felt irriated with this issue, i explained to her that the product was priced at R449 and if i couldnt get it for the price that was displayed i wasnt interested- she then wento the assistant Manager Tyrone Willward who by the way did also not greet he was obnoxious, rude and didnt even give me an opportunity to say anything to him. His reply was that \someone"had moved the product to the incorrect shelf?? really?? I'm sorry but that is just not acceptable it remains the responsibility of the staff as well as management to ensure that all products are labelled under the correct pricing option. I would suggest that you register Tyrone as well as Sonbre for Customer Service / complaints training because they clearly do not know how to deal with customers. BIG NO! NO """

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