*********** staff ignoring my follow up email

I sent an email to Careline on 2 4 June, 9 work days ago to source Nature's Nourishment Sensitive bath and body wash as I had exhausted all options to find this product for my daughter's eczema ridden skin. I literally drove to Cresta in Jhb though I am based in Pta, drove to Pta North and even went as far a Harties but none of these stores had this exclusive Dis-Chem branded product. What annoys me is I tried - the customer service lady at Cresta, Maria, tried to assist but how do I pay a courier R140 to deliver this (costs way more than the actual wash) when I can't even find this product online or on the app? Two days ago, I emailed to follow up and my email was ignored. So Dis-chem either really needs to send staff for customer service training or discontinue the Nature's Nourishment brand altogether as it's simply too challenging to source or need to replace their Supply Chain staff with competent people. Dis-chem has previously sent the wash to my closest store a few months ago when I requested in bulk again after driving all over Pta & driving to Jhb for nothing but I cannot for the life of me understand why during random times of every month when I visit any store throughout Pta that I am never able to find what I need? Driving all the way to Jhb or the North West province is an unnecessary waste of money.