Southgate Dischem sold me rotten coconut sweet

One week ago I wrote on Dischem Facebook informing them about the rotten coconut sweet they sold me at Southgate mall. It had green mould and was smelling terrible. Few minutes later they responded on the their page apologizing and promising to take it further with their quality assurance team and I was asked to provide my contact details via inbox and I did so. On the same day around 18:00 I received a call from the store, I informed and asked the gentleman to call me after an hour as I was driving he said he will not be able to call me later and promised to call tomorrow during the day. I agreed and I was happy with that arrangement unfortunately his tomorrow has not come as yet because I never received any call, an sms or an apology whatsover from the store. I always respected and regarded Dischem as one of the store that is hygiene and sells quality food and products but currently I am totally disappointed with their poor service as well. It’s seems like it’s ok to sell rotten food the way they are handling my complain. To think that lives were lost recently because of listeriosis and Dischem is careless in handling of food. Imagine if I did not open the sweet and gave it directly to my child. They are failing to take the ownership of their negligence and apologies properly. I am highly disappointed and kindly do not contact me anymore as I am not interested in your call because you failed to honour the promised you made to contact me the following day. I would gladly continue shopping at Clicks atleast they do attend to the complains of their customers and they have never sold me anything rotten. It’s such a pity I can’t upload the pics here for people to see what you sold me or maybe I will post on Facebook or twitter. Dissapointed customer