Shunting customers from pillar to post with DisChem

My medical aid offers Free Medical Screenings such as the Flu Vaccine and the HIV Finger ***** Test. I gave the Fedhealth Call Center to check which pharmacy I can go to, to make use of this. I was told I could go anywhere. I went to DisChem Willowbridge to make use of the service on 22/12/2020.

After the test was done, I was told at Dischem, it could not go through on my medical aid and I would need to take it up with my medical aid.

It was confirmed DisChem is on their panel but I would need to take the matter up with the pharmacy. Being shunted back and forth, I phoned my medical aid and they said that the pharmacy is using the incorrect code. When I contact DisChem, they said that when they use the correct code, the code brings a co-payment four times the amount that I paid in cash?

This test was done on 22/12/2020. It is nearly a month now and not once did DisChem offer to phone to check what is the correct code in order to help. In fact they rather send me to contact the scheme and the scheme sends me back to DisChem Willowbridge.

If you use DisChem, it looks like you are just left to the wolves....no help offered