Shockingly Poor" Dischem Service" Levels

Ordered my chronic meds. I only ordered Pharmpress that, never had a co payment. I got sms to collect at Heidelberg branch Voortrekker str. The sms stated stated a co payment was due.I advised them I did not ordered the second that allways had a small co payment. This morning when try to collect my Pharmapress , a co payment was needed. When inquired why? I was told they cant help me ,I must phone Head Office.

When I get home, after walk back,I phoned the call center. I explained my problem,the lady then tells me no payment is due on the system. I must walk back to Dischem and ask them to phone Head Office to allow them to sort out the problem.

When I asked why Dischem HO and Heidelberg cant fix their problem,I was told, they dont phone out.

Thus ,they ecpect a 69 year customer to walk up and down to fix an inhouse mistake. This is appalling Customer Servive ,in my opion and unacceptable. TD van Dalen