Shocking service and no accountability

<p>I shopped at Dischem The Glen last Sunday and I am a regular customer. My total purchases was in excess of R3500 and I wanted to pay a portion of the bill with my Discovery Miles. for whatever reason when the cashier attempted to redeem the monetary value from my miles, her system froze. And she attempted again and the system had the same reaction. Eventually after about an hour I paid fopr the bill in full without redeeming miles as I just had enough!!! I did not receive a formal till slip / invoice as I was assured that come Monday the Assistant Manager assured me that the situation will be resolved and they will do all sorts of things to reverse the transaction and debit my miles etc. 5 business days later and shockingly absolutely no communication from the store or the assistant manager. I am positive that the store is making too much money and my R3500+ purchases means nothing to the store or the group!!!!</p>