Shocking Service

Went in to the Dis-chem clinic for a routine pap smear. Lady said i would get my results in approximately 3 day. Its now been 7 days. i have called with no luck everytime they put me threw to the clinic the phone cuts off, i have left messages i have whats app'd i have complained i have done everything i can think of with no luck. This means i will have to spend more money and get it done again. there website has no information on the lab they use so i cant even contact them directly.