SHOCKING SERVICE

A family member who regularly visits Dis-chem for their chronic medication was turned away for 3 days as they denied having a repeat script from the Specialist. After querying with the Practice they confirmed the date that it was sent to Dis-Chem who refused to issue medication as they did not have the script. He then went without medication for 4 days - CHRONIC MEDICATION - until he had his script sent the another pharmacy. HOW CAN THEY DENY ANYONE CHRONIC MEDIATION WHEN HE HAS BEEN GETTING HIS MEDIATION FROM THEM FOR YEAR.