Shocking Dischem Online Service

I am so bitterly disappointed in Dischem. Your online service is no service at all. I placed an online order at 8:20 on Monday 26 February 2024. By late afternoon I called to find out what had happened to my order and was told that the order was being processed by Randpark Ridge Dischem. I called the branch, that incidentally was very far from where I lived, I was told that they were out of stock if the item I ordered and they did not know when they would have stock again. I then requested that the order be cancelled and the funds be refunded to my account. The consultant I spoke to assured me that it will be done. I called the online customer service this morning 27 February 2024 to be told that the order has not been cancelled. I again called Randpark Ridge online order division and was assisted by the only helpful consultant in this matter, a lady called Simoné, who managed to cancel my order and arranged a refund. The refund was processed by head office as a credit to my Dischem card. Simoné then sent an email to the head office to request that the refund be refunded back into my bank account. I was then told that this could take 3 weeks. I called Dischem head office and was 2nd caller to be attended to in 10 seconds. The recorded voice came back on the call to confirm that I was caller number 2 and the waiting period was now 40 seconds. I was confused but continued to hold. However the waiting period continued to increase to 2 mins+ and then the call was disconnected. This is just not acceptable as my only source of income is a government old age grant and the items I ordered are important to my wellbeing. Therefore I cannot wait 3 weeks for Dischem to refund my money. I would definitely publicly recommend that Dischem online service not be used.