Shocking customer service

Hello, My wife and visited the Pharmacy (Dischem Thatchfield) on Monday 05 August 2024.The usual +20min wait later, with 1 person serving customers from behind the till (seems to be the usual slow service all the time), my wife had to put up with Henry's rude smug self. My daughter needed some personal care meds or advice and he remarked very abrasively about what she should take despite my wife giving reasons why she cannot take that. We reported to Lebogang Mokoele, the manager. Although he's a polite person, he didn't take our details down or even our phone number to give feedback after he addresses our concerns with his Henry person. Personally I hate that branch and only go there because we live in the estate. HENRY MUST FALL.

Someone from your group should acrually look into the Google and online reviews about this branch and Henry.

The public should not have to put up with a person such as Henry and/or poor service levels.

I will be supporting your biggest opposition and I won't stop there. I'll raise the alarm bells against this individual and this branch.

P. S FOCUS MORE ON MANAGEMENT AND CUSTOMER CARE TRAINING

Regards Mr J Earnest