Shocking after sales service. Would not recommend

My wife bought a Medela Swing Maxi Flex breast pump from Dischem 3 months ago. starting using using it for a sum total of 25 days before it stopped functioning. According to Dischem's website there is a 6 month refund/replacement policy on defective products. The pump stopped working on the 09/07/2023 and later during the course of that morning we proceeded to Dischem Somerset Mall to do a replacement/refund. The initial reaction of the staff member standing at the returns desk was that the pump is a hygiene type product and that no refund can be made for such a product. We didn't want a refund. We just wanted a pump that functioned. The staff member didn't even open the box to check the condition of the unit. It was a straight forward no, we can't help you as it is a hygiene product. After some encouraging/stern words a manager was called in and we were told that we need to take the unit to Baby City where it will be tested. So Dischem is more than happy to take your money but don't expect after sales service of any kind in this regard. Not cool, pathetic actually.