Rude, Unprofessional and ***********

I just like to tell everyone that Dischem pharmacy gateway mall's service is pathetic. On Friday 23 July I whatsapp a script to them with instructions, they say on their website you can whatsapp the script on Saturday 24 July I still didn't hear anything from them so I called and spoke to the manager of the pharmacy and she was so rude telling me they are busy and will give attention to my script when they have time, I told her that my son will pick up the medication, but when he got to the pharmacy at 15h45pm they still didn't do it and my son had to wait for 1 hour in that queue, one of the staff called me to say she need the original script and I told her that is the original script in pdf format she insisted that my doctor must mail it to them and I told her that I never had a problem with Cornubia branch when I emailed the script to them, she also didn't give me all my medication on the script and the instruction on the whatsapp message, my point is please everyone out there don't use Dischem Gateway mall the staff there is rude and unprofessional