Rude agent who thinks she is a lawyer and makes me out to be a drug addict.

I am writing to express my deep concern and disappointment following a distressing interaction with your call centre regarding my repeat prescription.

When I contacted your team, I was informed by the representative that this was my final repeat. I explained that I already had a valid repeat script and that this medication is essential to my well-being, especially as I am currently going through a difficult period in my life. Despite this, the representative abruptly stated that she would be reporting the matter to the manufacturer and "relevant authorities" without any sensitivity or consideration for my circumstances.

Her tone was overly confident, fast-paced, and lacked empathy. She spoke to me in a way that made me feel ********ized—as though I were misusing the medication—rather than as someone who is managing a mental health condition with medical support. I must stress that she is not qualified to make such assumptions or legal declarations, and her behaviour was inappropriate and deeply upsetting.

As someone suffering from depression, this kind of interaction was extremely triggering. My doctor had previously advised that I could continue with this prescription as needed, especially during difficult times like the one I’m currently experiencing.

I was so distressed by the conversation that I ended up shouting in frustration and ended the call. I felt provoked and unheard.

I expect a formal apology from the representative for the way I was treated, and I request that I am not contacted again by this person. Also, I would like to know whether she was even aware that this medication is an anti-depressant. If she had been, perhaps she would have approached the situation with more care and professionalism.

I trust this matter will be taken seriously.