****** by Dis-Chem Online

I made an online order fro Dis-Chem for two packs of Vitamin-C and two packs of Probiflora. I paid with my credit card and the amount was deducted from my account.

When the order was delivered I only received the two packs of Probiflora and no Vitamin-C. In the delivered parcel there was a receipt for the Probiflora only. There was no communications from them as to why the Vitamin-C was not sent and I was not credited for this.

I tried phoning their Care-Line (***) multiple times and it just kept on disconnecting. So I sent a mail to their support mail address - *** and didn't receive any confirmation if my mail was received, so I tried to phone their care line again and after many, many, many attempts I got through. I explained my issue to the lady and she just said they will phone me back. I asked for a reference number and she couldn't provide me with one. Up until today I've not received any feedback on my mail I sent and no-one has phoned me back.

Tried calling the care line again today and it just disconnects me.

This is by far the worst online shopping experience I've ever had. I'm even beginning to suspect that I might have been ****** by Dis-Chem. Should I report this to the police? Is there an Ombudsman I can report this to?

Terribly terribly disappointed that I got ****med like this.