JA
Jeremy A

1 reviews | Active since Jun 2016

07 May 2022, 12:33

****** at Dischem Richardsbay

On 07/05/22, I went to the Richardsbay store to get some OTC medication. I joined the self medication queue there were 4/5 people before me. The lady behind the counter says to the black lady in front of me and myself to move to the prescription side of the Pharmacy. In front happened to be white people. While waiting at the prescription side, there appeared to be a lady sitting on the floor with a nurse. The self medication queue started filling up again while I was still waiting to get my medication. White customers who joined the queue after I was asked to move to the prescription side were being seen to, while we were still waiting for the pharmacists to fill put prescriptions. I then complained and a White lady shakes her head and claims there was a customer in front that she had dealt with, baring in mind she had no idea what I was complaining about. I then decided to call for the store manager. I explained what happened at the Pharmacy, however He refused to listen claiming they were dealing with an emergency. (P2 stable, talking, in the care of paramedics). He then asked if am saying that I must be prioritised over the lady already estcourted out the store. I politely explained to him that when we were asked to move across to the prescription side to 'maintain the confidentiality and privacy ' of the person sitting on the floor, then the lady who asked us to move should have moved to the prescription side as well so that clients waiting in the queue are treated fairly. I was who told me to **** off. Go complain to my medical aid as people like me were not priority in their store. I then told him to **** off as I took offence to this remark. He then started screaming after me as if I stole something from the store. I proceeded to Checkers to get my medication. He followed me there, then threatened me. Is this how you treat clients??? You speak to then in a condescending tone as a 'Manager' swear at them, tell them to go complain to their medical aid and still have the audacity to chase after them to threaten them??? Go pull your cctv footage...

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