Putrid service from Ebrahiem Dischem Kenilworth Centre

I have an issue with a double payment that went off from the till at kenilworth centres dischem. My bill was over R800. I put my card in the machine and paid. The machine said 'declined' the cashier had not even noticed....I informed her it declined. This was a Friday. I noticed that the first transaction was not reversing. I went back to the store the Monday. Informed them what had happened. The lady working at customer service called for Ebrahiem twice. He did not come. She went to his office. And came back to ask me what the amount was (he had still not come with her) he called the customer service desk from his office to ask what the amount was....again. After another 20 mins. He finally came to customer service. Not introducing himself or anything. He came there and looked at me. In my confusion I asked....."would you like to see the 2 payments?" He said yes. After explaining the situation. He proceeded with telling me exactly what they don't do.....not what they can do. In his words: "that's not how we do things around here my guy" very unprofessional. I then asked "so how do you do things around here?" He told me they don't work with standard bank. Does this mean I cannot pay with my standard bank card? After much debate. I went to standard bank in kenilworth centre. Mind you. The payment was made on 27.02.2026. The duplicate reflected on 02.03.2026. Today is 13.03.2026 and I have still not recieved my money back. No phone call from Ebrahiem. He has no way of handling customers and doesn't listen to his colleagues who are calling him via the telecoms. It looks like I have to drive back there to fins out where exactly my money has been allocated. As the bank nor dischem can locate it. Yet it shows on my statement that it has gone off my account. This is very poor service. I am not blaming dischem themselves. Rather whoever is in charge of running the store in kenilworth centre. It is putrid. I have never been approached that rudely from such a well established business. I am very disappointed