Prescription ordering is a shambles

Online script ordering is a joke. Website says they will remind of when repeats are due, that it will take 2 hours to be completed and that they will let you know when meds are ready. NONE OF THE ABOVE WORKS. I ordered my repeat without any notification on 19th at 14:00. Today (21st) still have heard NOTHING. TWO DAYs and still waiting. Dainfern Square branch