Positive Update to Bad Dischem Review

My issues with Dischem are well catalogued but if you have given a company a negative public review, it's only fair that you give credit when it's due.

After a completely unacceptable reaction to my complaint of an incorrectly dispensed script which had and continues to have consequences for me, the matter ended up with Lynne Blignaut who has great people s****s and was the only person dealing with the issue who bothered to go to the trouble of properly looking at the problem I had.

Everyone makes mistakes, that is part of life but all companies should have a procedure in place to to resolve customer complaints quickly. Throwing the problem at insurance and attorneys is not it, especially when you are dealing with a customer who has supported the company for decades and has valid reason to complain.

Thank goodness Lynne took control of the situation and between her and Dischem's firm of attorneys it was quickly and amicably finalised. Given the acrimonious start to the issue, it is a credit to her that once it was in her hands she dealt with it swiftly and with a great deal of grace.

Lynne is a credit to Dischem and I'm most grateful to her for sorting things out so quickly as well as taking the time to speak to me as a human being, not a pesky complainant to be fobbed off on someone else. The situation was very stressful for me and I'm very pleased and relieved it's been resolved.