Poor Staffing

Dischem, your branch in the Goldfields Mall, Welkom, needs urgent attention. Saturday the 7th of May, the mall was busier then usual, granted, it was Mother's Day weekend. I was doing weekly my shopping at Woolworths, as I usually do, and on this particular day, the queue was longer as usual. Woolworths had, however, prepared themselves for this and were operating with their pay points at full capacity and even had extra staff packing groceries into bags for customers. After this I went to Dischem, grabbed a few items and proceeded to join the queue AT THE BACK of your store. I waited 45min in this queue before I managed to see light of the pay points. Out of TEN pay points, ONLY two were operational. I was visibly frustrated at this point and the supervisor opened a third pay point to help me. I asked her what's going on and how come they have so many open pay points and she told me TWO of her workers had called in sick. With the TWO workers present, that would have meant that only FOUR pay points would have been operational, and SIX would still have been closed. How does this make sense? Clearly staffing is a problem at this store and needs to be addressed. This is not the first issue I have had with this store. Easter weekend was a shambles with minimal pay points open and the queue as long as the Nile, and late December last year I also complained to a manager when the store was busy and only ONE pay point was opened to serve customers. Serious intervention is required here!