Poor services @ Discherm Sandton

I’m very disappointed at the poor services experienced at discherm Sandton City… on the 24th July I returned a faulty electric blanket which was purchased less then a month, the blanket was then evaluated by Dimpho and I was given a 7 days turnaround time including supplies feedback, called during the month to check for progress then I was told matter is being looked into and I should give it another week. Mind you during this time I’m not getting any status update of the matter nothing.. this morning I again I called.. spoke to Sne and then I’m being told that they are experiencing difficulties with the suppliers and apparently I’m not the only one who has returned the blanket with that being said, can it really take over a month to resolve this matter and again who’s job was it to alert me should and when this matter take longer then expected… this services is terrible to say the least and I’m honestly disappointed at discherm.