Poor service together with staff attitude

I am writing to formally lodge a complaint regarding the service my wife received at your Dischem Makhado crossing branch.

She recently purchased a breast pump from your store, which was found to be faulty. When she returned to the store to report the issue and seek assistance, instead of receiving professional and respectful customer service, she was subjected to inappropriate and disrespectful remarks. Your staff made assumptions about her condition, suggesting that she is not producing milk, despite not being qualified to make such medical assessments. This behaviour is completely unacceptable and unprofessional.

To further confirm the defect, the same type of breast pump was purchased from another retailer (Clicks), and it is functioning correctly. This clearly indicates that the product sold at your branch was faulty.

It is deeply concerning that your staff chose to belittle and embarrass a customer rather than address the issue at hand. Customers expect to be treated with dignity, respect, and professionalism at all times.

I request the following:

A formal apology for the inappropriate treatment my wife received

A proper investigation into the conduct of the staff involved

A resolution regarding the faulty product (refund or replacement)