RS
Raneel S

1 reviews | Active since Jun 2009

11 Apr 2023, 15:32

Poor Service / Incorrect Pricing

Your Coconut oil is marked at R69.95 per unit - AND also on promotion at 2 for R100 (https://www.dischem.co.za/lifestyle-food-c-nut-oil-odourless-1l-946)

I went to your branch in Springfield Park (Durban), on the 8th of April and bought 2 for R100. That was the last 2. I needed more. I called your branches, as well as your customer service line and was on hold for more than 10 minutes, twice. I called to check which store has stock, instead of me driving around and wasting time, fuel and energy. Calling your stores and customer service line was also a waste of time and energy for me as I did not get through.

So today I went into your store at Musgrave Centre to get more coconut oil. It was marked at R69.95 per unit. And no special or promo available. I asked the staff. no one knew anything. Again, I wasted around 20 mins of my time discussing this, and walking around to show the staff. They still said that it's not on promo. So I ended up buying 6 at R419.70 The total was supposed to be R300.

Please refund or credit me the balance of R119.70 please.

I have pics of my invoices as well as a screen shot on your website of the promo.

Please assist. Thank you

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