Poor service from Dischem morningside

I took my wife for an antigen test at Dis-Chem Morningside, Sandton. She completed the booking form the day before.

When we went in we were asked for a vis number which was not sent to us via sms or email.

The reception asked us to leave the store and reapply as being in the store put them at risk. We went outside and redid it but we only got a booking for the next day and the vis number was given on the screen but not sent to us via sms or email. We went in to the reception and explain we made a booking for the day and the system was not sending the vis number nor did it ask us to save it for the appointment. The receptionist didn’t escalate to see if anything can be done nor did she try to help at all, which made me irate. She just asked us to come tomorrow. I prompted her to check the system but she refused. She even had the audacity to say “cheers” when I showed my frustration.

I am appalled by the dis-Chem system and the staff at dischem morningside. During a time to help, they are hiding behind their system. Safe to say we will not be supporting the brand due their lack of accountability.