Poor service for dischem headoffice

<p>I did a conversation of R500 from legacy rands to dischem benefit points on the 01 September 2016 and up until now the money does not reflect in my dischem account. I visited the dischem store on various occasions to query about my conversion and they stated there was a system problem due to an upgrade. A person from the store assisted by calling the headoffice on behalf of me to help me with the current situation but unfortunately there was no progress.Its been over a month and this if really frustrating as no person can provide me with final feedback as to when the problem will be resloved. Dischem needs to back up their services with regards to customer relations.</p>