Poor service - Dischem Greenvalley Shopping Center Pharmacy

Poor service - Dischem Greenvalley Shopping Center Pharmacy

Something is really wrong with the Pharmacy division and needs attention

1. Pharmacy assistance do not verify if they substitute medications with the Treating GP. I experienced this twice where Pharmacist assistant supp**** 5 medications and my child was not getting better fro a week. I went back to the GP to be advised that 4 of the 5 medicines were incorrect. I took this up with manager and didn't even get an apology or refund for R1000+ of medication. Several customers are insisting on them giving the medication on the script and nothing else 2. Pushing Generics when original is cheaper - I have witnessed this on numerous occasions where medical aid covers original 100% but generic has co-payment or the co-payment for generic is higher than original. What is the point of pushing generics if customers are not saving? 3. Stock levels are never maintained - Over the past 6 months, they are always out of stock meaning I have to drive to Greenstone Mall Pharmacy. Is it not possible for them to maintain levels like Greenstone Mall instead of making customers wait in their LONG queues only to find this out when you are attended to 4. Pharmacists rush to sign off scripts from assistants and clearly do not check it correctly leading to additional wait time for customers who still do not get proper medications 5. Pharmacists and assistants will tell you to wait in line again for OTC medication since they are BUSY. At Greenstone mall, the pharmacists actually walk over and fetch for you to put through medical aid. IS this normal practice even when they are not busy? 6. Management at this store are not willing to engage productively - typically wait 10+ minutes which is a waste of time. They do not even advertise nor are willing to provide customer service contact number for complaints Sincerely hope this is addressed and changes