poor service at Dischem

I bought an IGIA sonic toothbrush at Dischem just over a year ago. At the time I asked whether replacement toothbrush heads are readily available, and I was told they were. The toothbrush is brilliant, the best I ever had. But when I tried to buy replacement heads, there were none. So I asked at Dischem Randridge if they would please order them for me. This process in itself was a lengthy mission. Various people had to be called to the counter, who all took their time. Eventually the manager arrived and told me to write my details in their order/customer request book, which I did. Then weeks went by and I heard nothing. I tried various other branches, but none of them had stock. So I went back after about 5 or 6 weeks. The manager was called again. He told me that the toothbrush was taken off the market and no more heads were available - sorry for you. No one had phoned me to inform me of that. I also told them that I can't buy a new electric tooth brush every year, I expected these to last me for a few years. The last one I had for over 5 years. But the manager did not care. One lady very kindly did try and phoned the supplier to find out, but she also had no luck. I asked for a discount on a new toothbrush or some kind of compensation. The IGIA was just out of guarantee. But that was not forthcoming either. I have been shopping at Dischem since they opened their doors. One would expect some kind of customer service, where they would try to satisfy loyal customers or compensate them for such an inconvenience. The attitude displayed was indeed very poor. In future I will limit my shopping at Dischem as much as possible.