Poor service at Dis-Chem, North Cape Mall Kimberley.

Dear Dis-Chem management,

I am writing to express my disappointment and frustration regarding the poor service I experienced at your North Cape Mall Kimberley store on Wednesday, 26 April 2023.

As a regular customer, I have come to expect a certain level of service from your establishment, but my recent experience has left me extremely dissatisfied. I entered the store at around 13h40 and was forced to stand in line for more than an hour. There were only three staff members available to assist a long queue of customers, which was unacceptable. To make matters worse, an elderly lady in front of me in the queue collapsed. It was shocking to witness that she had been standing in line longer than I was. The situation was pathetic, and I immediately asked to speak to the manager, Stefan, to find out what was going on.

Stefan informed me that some of your staff members had been moved to the new branch at Diamond Pavilion Mall, and that your store was short-staffed. Only one pharmacist was available to serve customers that day. This is an unacceptable situation that Dis-Chem management should have addressed and solved immediately. I also overheard one of your employees saying that Dis-Chem does not pay overtime, forcing staff to take their days off, even if the store is understaffed. This is shocking and disheartening to hear from a private, top-class company like Dis-Chem. I am disappointed that a company of your stature and reputation would allow such a situation to occur. I implore you to rectify the issue as soon as possible to avoid further disgruntlement and to ensure that your customers receive the service that they deserve.