Poor management and coordination

The DIS-CHEM HEALTH CLINIC at Canal Walk is somewhat dysfunctional.

The sister on duty was working alone today - on 1 August - and was completely disorganised with no logical manner of working.

She said she had appointments and would cater for walk-ins if those with appointments were late - so we waited as the next appointment was not there. She then went on to chat to someone who had questions (for almost 10 minutes) - then she did admin on the computer and spent almost 25 minutes trying to load someone on the computer system - instead of being proactive and working sensibly to serve clients who were sitting and waiting to be assisted.

We had waited for about 15 minutes while she was in the room by herself.

The next “appointment” was late but she saw them anyway.

Then some random person walked up and she spoke to them to explain procedures (while we were waiting)

It was extremely disappointing to witness and be subject to such disorder.

Perhaps she was trying her best - but really … you can’t have a nursing sister working to attend to patients AND having to do all the admin - it can never work