Poor customer service

I went to Dischem in Montana in the beginning of June to transfer from Dischem points membership to Dischem Discovery Healthycare. The consultant who was assisting me could not transfer my points to the healthycare membership. The reason provided was that my details did not appear on the current card as a result she must investigate before my points can be transferred. I have been inquiring since but to no avail. I went to the store mid July and i was informed the lady who is handling my case is not on duty, i then left my contacts but still, no one contacted me. My wife informed me that she has been on a similar situation and Dischem did not refund her. Dischem please stop ripping us off and give what is due to me