Poor Customer Service

Went in to Dischem Pharmacy Springfield Park in Durban with the script I was given by the doctor where I reside in Kokstad. Was told they cannot accept it because it is not signed in ink but is a copy, bearing in mind that this is how the doctor operates, she sends the script digitally to the front reception and the script that you are given from them is a printed copy sent by the doctor. How is it that in this day and age, a digital print from your gp is not accepted???I have my ID, my medical aid card and original script from the doctor but all of this is not accepted??? The doctors information is clearly visible on the script in order to verify any information that is needed but yet all I am told is that there is nothing they can do and "it's the doctors fault for not signing in ink". And then after calling the Pharmacy in Kokstad I am told that my husband will not be able to collect on my behalf because I have the " original" "copy" with me. For all the thousands that I have spent at Dischem, this is the kind of service I get in return. I will not shop there again.