Poor customer service

I am writing to express my dissatisfaction with the poor service I have experienced with Dischem's online store. After placing an order and having my card debited, I was informed that my order had been cancelled due to the items being out of stock. Despite this, no immediate action was taken to process my refund.

I was initially told the refund would be app**** to my original payment method (my bank card). However, I later learned that the refund was processed to my Dischem store card instead, and I was instructed to handle the transfer myself, without any guidance on how to proceed. On top of this, I was told the refund would take 10 days to reflect.

To make matters worse, despite the order being cancelled on 26th August, I had to contact your customer service team on 11th September to follow up, as I still have not received my refund. This level of service is unacceptable and unprofessional, and I am extremely frustrated with the lack of communication and assistance throughout this process.

I urge you to resolve this issue immediately and ensure that my refund is processed correctly and without further delay.