Poor and unfriendly service

I had a very unpleasant experience at Dischem Ferndale. A number of clients stood in the queue for the OTC medication and waited in excess of 10 minutes while only ONE person was on duty. She was dispensing a script (and taking her time in ding it) while the queue was supposed to be for OTC medication only. When I asked where the manager was, I was told that she was on lunch (this was at 16h45). Clearly not available to serve customers. When I got to the till to pay, the cashiers were clearly bored, unfriendly and not professional as they kept on chatting to one another instead of attending to the customers. I will think twice before visiting this store again.