Poor and terrible service

We were at Dis-Chem on the 10th of February at 19:12PM and they had an incorrect pricing label pasted on a product that we were purchasing and when we got to the till, the price was different. The manager Marius du Toit was extremely reluctant to assist us and kept mentioning that it was human error and insisted that we had to pay the price on the system. He was extremely reluctant to assist us and ended up making the employee pay the difference in price instead. This is beyond a terrible service and the sad part is that it's internal (employee) and external customer service.