POOR and PATHETIC TREATMENT BY DISCHEM STAFF MEMBER - TRISHA from

So I am a new mommy and I live in Midrand.

I decided to use Dischem Clinics for my babies vaccines.

I have been to the Carlsworld branch and a black female nurse was an absolute pleasure to administer the vaccines. She was friendly and loving towards my baby and myself. Therefore I decided to use your branch again.

I always made my appointments for the next vaccine in the future the day I am at the Clinic.

When I took my baby for his 14 weeks vaccine (2 injections on either legs and oral drops) a lady names TRISHA (Indian female) was extremely rude, unfriendly and useless. Here is my horrific experience with this so called professional nurse/sister:

I came in with my Nanny as always (there was never an issue in the past) Trisha rudely asked my Nanny to wait outside My appointment was booked so one will assume that a nurse/sister can count and will ensure that she has the number to vaccines she requires for the day I have sms proof of confirmation for my appointments so surely they have a record of booking for the day Does one not plan ahead for the next day? She then did not have the vaccine required and had to run around looking for it!!! Absolutely shocking!!!! Once both vaccines where done, my baby, as any other baby, started to cry. Whilst he is crying, he forces the drops into his mouth. He chokes and then coughs while still crying with tears in his eyes. I asked her to please wait until he stops crying to give him the drops. Her response was, “We do this every day and that’s how we give the drops to babies, while they are crying” Is this really the case??? Really??? I don’t think so.. she clearly has no idea how to treat babies nor how to administer oral drops!!!! Is she ridiculous!! She clearly has no social s****s, is totally blunt and is there just to get a salary!!! She is not passionate about her job and seemed so miserable!! If she had a bad day she should have just stayed at home!! And neither does she know how to talk to a baby or comfort them after the vaccines.

I am then trying to console my baby while she tries talking to me on top of her voice. I said to her wait until my baby stops crying as I cannot hear her!!! Rude, rude, rue!! She should not be dealing with the public with that kind of attitude and personality!!! Please note that this is TOTALL UNACCEPTABLE especially as TRISHA deals with the public. She is rude, has no manners and totally unprofessional. She is clearly in the wrong field of employment. These vaccines are not free and I expect professional treatment at ALL TIMES!!!

Non the less, I still made my next appointment with Dischem due to it being convenient as it is close to home.

I received an sms confirmation for my appointment on the 20 March 2018 and Trisha informed me that it must be done on this date. (A month after his previous vaccine) She then has the audacity to call me 2 hours before my scheduled appointment and said she doesn’t have the vaccine, she run out of stock and I must make alternative arrangement.

How pathetic from a sister!!! Has she no concern?? Can she not count how many vaccines she will require for the day and ensure she has sufficient stock!! Is it that difficult to count???? If you run out of stock, what do you do? Can you not call another branch and get stock? Why didn’t she call me earlier. Now I need to run around and find an alternative branch. I will not compromise my babies health due to some ******** useless woman!!!!

When I asked if she could call another Dischem and check if they have stock of the vaccine for me she said she cant. I told her I don’t know the name of the vaccine to call another branch and she said she told me the name a month ago when I was there.

I am not a nurse TRISHA!!!! I am a Manager in a corporate company so I do not deal with vaccines on a daily basis.

She was unhelpful, unapologetic and unfriendly. She cannot deal with the public.

I called the branch and asked for Mohammed, her manager to call me back and he still hasn’t to date!!!!

I require a resolution from the branch manager as to how this will be rectified:

- Ensure that a discussion takes place with that useless TRISHA to ensure that other patients do not get treated the same way - I require feedback on what action was taken against her to prevent such useless behaviour from her in the future - She is not doing the public a favour as you bill us an admin fee

I received no call or apology from the branch, Trisha or her manager!!!!

Seems like they just don’t care!!! I will be spreading the word of how Dischem Clinics treat patients and I will inform all my friends and family to never ever use Dischem Carlsworld again!!!

Really sad as I once loved Dischem!!!! Yes, I am just one patient but I will spread the word!!!!

DISGUSTED and DISAPPOINTED BY DISCHEM STAFF and MANAGEMENT!!!!!