Phathetic, appalling, disgusting service

Today i went to Dischem Maponya mall. I wanted to buy few items, so i started at over the counter medication. I didn't know where to que because with Covid 19 protocol , things have changed. The lady at the counter, i later learnt her name is Mimi without greeting me she said, sorry sisi are u going Th is side or that side, i said that side where she was .She said come stand here. When it was my turn to buy a asked for Adcodol tablets , She then asked for my surname. I thought she wanted both name and surname so i said my name is Tholoana, with attitude she said I asked for surname, i said i thought u wanted both, i responded my surname is Sewpal, She typed and then said , is that all? I dont know may be my surname sounds incomplete. I sighed, She said to me I'm tryng to create a profile , so what must I do if u dont want to talk? I told her I dont like her attitude , i spelled my surname again for the second time and this time louder, She said i musnt shout at her or else she won't help me but she was the one who was plain rude. I told her she is rude she said she won't help me anymore , She will get someone to help me as she can't stand me. She left me standing there without anyone helping me. I was so angry and shaking. I went to look for the store manager.

I have never in any customer service provider been treated like trash, shouted at and left hanging in the store. I'm a paying customer and Dischem its a big brand highly recommend for it to have sush rude, abrupt customer service consultant. I was in tears , but I am bringing business into the company. I hv worked in the customer service industry where I was fully trained how to deal with irate, difficult customers, i have never in my whole career at customer service have I ever spoke to a customer like that or treat a customer like that. I was trained to be polite at all times serve customer with a smile and accommodating and emphatic. I was not even one of those difficult or irate customer its just that Mimi its plain rude and lacks customer service s****s as well as people s****s.She treated me like she was doing me a favour by serving me. Dischem is in the private sector where service is very crucial and every cent counts unlike in the public sector where they are plain rude and dont give a damn.

If i was someone I could hv left the store without buying but I continued to buy with tears in my eyes. I dont know what it will take for me to go back to Maponya and I dont what it will take me to calm myself down , i really dont know, i was embarrassed and humiliated by this lady in front of her colleuges.

Store manager refered the matter to dep manager who didn't even apologise on behalf of his staff member, neither did he promise that the matter will be dealt with. He handed me over to another lady who served me then he left. I had to ask a staff member to call him again.

I request that this matter be dealt with as if this lady continues to treat customers like that, I'm afraid u loosing business, I'm not sure how many customers leave because of this behaviour.