Pharmacy process

Dischem should improve process wrt pharmacy products payment process.

Or train their cashiers properly at Castle Gate branch.

Their system involves items to be paid for to be placed in a cage and paid at the tills. Thus uncaged items do not require payment. Yet at the cashiers, without fail, for the past 2 months the same cashier will insist on wanting to scan the uncaged packets we receive.

Customer care explained cashier is checking to avoid us leaving without payment. Yet unpaid items are placed in a cage (strange practice btw in my view). Thus clearly if in a packet and not caged, it has been paid.

Please improve system eg have items paid at pharmacy or identify paid and unpaid items more clearly IF uncaged items could be unpaid items as well.

So either train cashiers OR improve system.