Pathetic service from mall of the south dischem clinic

Bad service at The mall of the south Dischem, went to do my Vitality testing on the 19th of May 2021 and the same who turned me back again to, she took my contact details promised that I'll be called next day which is on the 20th May, that didn't happen, yesterday I went and book myself online and got the 12h15 slot, all the way to mall of the south, waste of time and petrol, arrived before 12h00 and there was no one there, and the 12h00 appointment arrived while I'm waiting for 12h15, the other nurse said she'll take the 12h00, then the same lady with a coloured accent passed me first without greeting I don't know how staff at Dischem mall of the south are trained when coming to member service, 5 minutes after she came and tell me she can't help me today, but I said I booked online she said that doesn't work, I have to wait for them to call me, it's after 12h00 they haven't call me as promised yesterday, I'm asking her how can she turn me back while there's no one on the bench showing that they've arrived for appointment, she said I must leave and wait for the call for booking, that means I have to drive 3 times 9 mall of the south only for something that can be done in 15 minutes, I'm not judging but this lady doesn't show passion for her job.