Pathetic service from Dischem

On 06/11/2018 at approx 18:00 I reached the Cash desk to pay for my items. A cashier then called me to assist. Firstly she did not consider that I was standing in front of her while she continued to count her money to cash-up as the store was closing. My purchase value was R121.90 and I told her that I have a token from Muliply for R80.00. I explained to her that she will have to split the transaction between cash and the token. She totally ignored what i said. It declined 4 times on 4 different tokens. Multiply charges ME for everytime a token is used and then declined. I told her that my cashback is decreasing all the time which she ignored, and while the token was being processed she continued to count her money. I got fed-up with her and told her to call a manager to help her. When the manager arrived I explained to her what was going on and the manager then took over the transaction and explained to the cashier exactly what I told her. The token finally went through but for R68.00 an not the original R80, I asked the manager who is going to fill in the balance and she told me I need to pay it. All the manager said was "Sorry" which is pathetic.

I have sent an email this morning to ********** and contacted Customer Careline telephonically. I then received a call from the Branch manager who was willing to offer me R20.00 as a reimbur*****t and he said he will take this up with Momentum. I asked him how will he deal with the bad customer service received and he then said I had come after the store had closed. Which means the cashier can ignore a customers' request and continue doing what they feel like??? I also contacted the Careline and explained my situation with the Branch manager, and the lady said she will have to allow the Branch manager to handle it as it is his store, SO WHY DOES DISCHEM HAVE A CUSTOMER CARELINE where these guys don't really care???