Pathetic service - Dis-Chem Zevenwacht

I had booked an appointment for my son 3 months ago for his 9 month injection at the Zevenwacht clinic for the 1st April 2024 @15:30. When I arrived on the day I was advised by the staff that the sister left at 14:00 on the day and I was shocked as I received no call whatsoever to reschedule. The pharmacy staff were so sweet they took down my details and advised that they would ask the sister to call me. The Sister called me this morning FULL OF ATTITUDE telling me that she received a message that I would her to call me I explained to her that I had an appointment for 15:30 yesterday and she spoke over me telling me that my appointment was moved to 11am and that the clinic receptionist called me and sent me an sms. I explained to her that i had not received a call or SMS and she told me that she would tell the receptionist to call me. I asked her what is the purpose of the call with the receptionist calling me when I had booked the appointment with the sister? And she tells me that she is going to ask her to call me because I said she didn't call me. I could see that the purpose of her call had no intention of coming up with a resolution but wanted to intimidate me I then asked for her name twice and she said she was sister Charles. I ended up asking her "What must happen now?" and she asked me what do I want to happen? and i had to be the one telling her to come with suggestions of which she said if i came today she would be fully booked and I would have to sit and wait and see if she could assist me between appointments and there is no guarantee for my assistance. (I hope that the calls are recorded so that you can listen to this call)

I cannot express how disappointed I am at the service I have received from the clinic's sister Charles. She has since been full of attitude as if she does not want to serve us as the clients of which i told myself i will not change clinics because of her attitude. She must be the one to leave that store if she does not want to service dischem clients as she did not even want to try and help the situation.

I have also observed that even if you have booked at the store her fellow colleague take preference over the clients who have booked just because they are on lunch and there for family planning.