Pathetic leadership

I was accused of *****ing buy a security at Benmore branch. It’s been months that they ignore me. Their head office refers it to the security company. They admit that it was a mistake on the security’s part. It was their shop. I’m a client. They expect me to resolve it with the security company they employed. I she been a customer for many years and well know to some of the stuff members. If I was another race they would have addressed the incident