Pathetic Customer Service/ Awful online shopping experience

On the 24 of June I sent my first order through Dis-chem online delivery. On the 30 of June I was notified that my order was complete and it was being fulfilled by Cornubia branch in Umhlanga. To my surprise my order was not fully complete. On the 30 of June I reached out to the Cornubia Store in Umhlanga Durban which was the store who rolled out my order, I left a message for a Portia to contact me as she had left a voice message to inform me some item were missing. I did not choose this store to do my order, so I'm pretty confused as to how they send orders to which stores.On the 1st of July I called Dis-chem back as no on had gotten back to me. Portia explained that she did not get any message and some items were no longer available and so they would refund me and if I have any items to return I could do so my taking it to the store closest to me;which infact defeats the whole point of me doing online ordering. I wanted to speak to a manager, she had let me know that Candice was her manager but I could not speak with her.

On the next day, the2nd of July I contacted Head Office and spoke to Ashleigh in the online department. She told me she would contact the store and resolve it with the manager and the manager would get back to me. I had heard nothing from Dischem, not even an email.

On the 3rd of July I drove to the Midlands Branch in Pietermaritzburg to try and resolve the issue and to my dismay I was not allowed to do so at that particular store because they did not do the order. I requested for the items to be given to me or to be refunded and the Cornubia store resolve the matter with their sister store, Midlands. The staff were really pleasant but not so helpful in the situation.

I DO NOT know how the system works and to be honest it's not my business if an order will mess up the system. I think your system is already messed up if a sister store cannot assist or your online system cannot notify a customer that an item is not available. That's already messed up!

The store had let me know that there's nothing they can do for me but call to find out the update to which the response was please return to your residence and wait for the manager of the Cornubia store to contact me???????

Yeah I'm still waiting. Not to mention the inconvenience. The items sent were either incorrect, expired or wrong amounts were sent they only got 3 items worth around R200 correct out of the R1000 order that I made.

PATHETIC IS AN UNDERSTATEMENT.GOOD CUSTOMER SERVICE IS NON EXISTENT. NONSENSE OF URGENCY.