Pathetic Clinic Services

Disgusted in the attitude of the reception staff at the clinic. My clinic card says to come on the 30/06/2021. Get to dischem Princess crossing and firstly the attitude of the receptionist is rude.. She tells me only online appointments. I advise no one advise online appointments should be made and I hav take a day leave to come and get my contraceptives. She then tells me the nurse is feeling dizzy and has a 1pm appointment. I call management he advises the store cannot take responsibility for head office that has not advised. Clients that there is no longer walk Ins. Not my problem. If they can send out their specials for the month then they can make sure clients are advised on time that only by appointment. Utter disgrace. So eventually management says they must assist me. The sister responds she is on lunch and if her 1pm shows up on time she will help that client first. No customer satisfaction or regard on the whole. No where on the website does it show no walk ins. Only that an appointment needs to be made for Saturdays so either dischem headoffice is not doing their jobs properly or some one needs to take responsibility. Are they going to pay me for waiting outside my lunch hour.